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Last Updated: August 13th, 2026
At EliteTrim Grooming, every pair of grooming shears undergoes an individual final quality inspection before dispatch. A final inspection record and one or more photographs are retained for each pair and associated with the relevant order. Depending on the product, the inspection may include cutting performance, opening-and-closing operation, tension, blade alignment, sharpness, tooth condition, blade-edge condition, blade tips, and overall appearance. Video records may also be retained where applicable.
These records document the observable condition of the shears before dispatch and may be reviewed alongside customer-provided photos or videos and, where necessary, a physical inspection of the returned item when assessing a reported issue.
We want every customer to receive professional-quality grooming tools in excellent condition. If you believe your item arrived damaged, defective, or incorrect, please contact us with clear photos or videos so our team can carefully review the issue.
Please read this policy carefully before placing your order. By placing an order through our website, you acknowledge the terms outlined below. Nothing in this policy excludes, restricts, or replaces any rights or remedies available to you under applicable consumer protection laws.
Post-Delivery Damage, Forced Operation & Unauthorized Adjustment
If grooming shears catch, become stuck, develop unusual resistance, or do not open or close normally, stop using them immediately.
Do not:
- Force the blades open or closed
- Continue cutting after catching or abnormal resistance appears
- Press, bend, spread, or reposition the teeth
- Attempt to change the spacing between the teeth
- Bend or press the blades or tips
- Use pliers, files, stones, grinders, or other tools on the shears
- Sharpen, polish, grind, or remove material from the blades or teeth
- Disassemble the screw or tension system
- Attempt a repair or substantial adjustment without contacting us first
Please contact our customer support team before attempting to correct the issue.
Damage caused or worsened after delivery through forced operation, continued use after resistance appears, improper handling, excessive or unauthorized adjustment, attempted repair, disassembly, sharpening, or alteration is not considered a manufacturing defect.
Examples of post-delivery or customer-caused damage include, but are not limited to:
- Dents, nicks, chips, notches, or burrs on a blade edge
- Bent, twisted, displaced, or misaligned teeth
- Altered, enlarged, reduced, or uneven spacing between teeth
- Warped, crossed, or misaligned blades
- Damaged or bent blade tips
- Abnormal impact, pressure, or contact marks
- Damage to the screw, tension system, or internal components
- Loss of alignment caused by forcing the shears open or closed
- Damage caused by tools, filing, grinding, sharpening, bending, or attempted repair
When customer-provided evidence, the condition of the returned item, and our pre-dispatch inspection records and photographs indicate that the damage occurred after delivery and resulted from forced operation, misuse, continued use, unauthorized adjustment, alteration, or attempted repair, the resulting damage will not be eligible for a refund, replacement, exchange, return-shipping reimbursement, or other compensation, except where otherwise required by applicable law.
If post-delivery damage, adjustment, alteration, or attempted repair prevents us from reliably assessing the originally reported issue, we may be unable to verify that a manufacturing defect was present or approve the claim, to the extent permitted by applicable law.
A minor tension adjustment performed strictly in accordance with instructions provided or approved by our customer support team will not, by itself, invalidate a claim. However, damage caused by excessive force, over-adjustment, disassembly, or deviation from those instructions will not be covered.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us at email@elitetrimgrooming.com as soon as possible.
Please include:
- Your order number
- The name of the affected item
- Clear photos or videos showing the reported issue
- Photos of the outer and inner packaging if the package was damaged
- A brief description of when and how the issue occurred
- Confirmation of whether the item has been used, adjusted, dropped, repaired, sharpened, disassembled, or otherwise altered
For grooming shears, we may request additional photos, videos, or information, including:
- A video showing the full shears opening and closing slowly without force
- A clear view of the exact point where catching or resistance occurs
- Close-up views of both blade edges
- Close-up views of the teeth and spacing between the teeth
- Clear views of the blade tips
- The screw and tension area
- Both sides of the complete shears
- The full condition of the product and packaging
- A demonstration of the shears being used safely and appropriately on clean, fully brushed, tangle-free animal coat
- Any other information reasonably necessary to assess the claim
Customers should record the condition of the shears before attempting any adjustment, repair, or forced operation.
Photos alone may not always provide enough information to assess cutting performance, operation, smoothness, tension, alignment, or catching. Clear video evidence demonstrating the reported issue may therefore be required before a claim can be assessed.
Testing or diagnostic steps specifically requested by our customer support team will not, by themselves, invalidate a claim, provided the customer follows the instructions carefully and does not force, alter, disassemble, sharpen, misuse, or damage the shears.
Claim Assessment
When assessing a reported issue, we may consider:
- Customer-provided photos, videos, and descriptions
- The timing and circumstances of the reported issue
- The customer’s handling, use, adjustment, maintenance, and storage of the product
- The final inspection record and photographs retained for the specific pair before dispatch
- Any available pre-dispatch inspection video
- The condition of the packaging
- The physical condition of the returned item
- The presence of impact marks, dents, notches, chips, burrs, bent teeth, altered tooth spacing, misalignment, tool marks, or other changes
- Whether the reported condition is consistent with a manufacturing issue, transport damage, normal maintenance needs, forced operation, improper adjustment, accidental damage, misuse, or attempted repair
Visible differences between the pre-dispatch inspection records and the condition shown in customer evidence or found during return inspection may be considered when determining whether the reported condition existed before dispatch or resulted from post-delivery handling.
The existence of a pre-dispatch inspection record does not, by itself, remove any statutory rights. Each claim will be assessed based on the available evidence and applicable law.
If sufficient evidence is not provided, or if the reported issue cannot be verified from the information supplied, we may be unable to determine that a product fault is present or proceed with the requested remedy.
Please do not dispose of the product, packaging, protective covers, accessories, or included items before our team has completed its assessment.
Intended Use of Grooming Shears
Professional grooming shears are designed for use only on clean, dry, fully brushed, and tangle-free animal coats.
They must not be used to cut:
- Paper or cardboard
- Fabric or thread
- Plastic or packaging materials
- Metal or wire
- Matted or contaminated coat
- Any non-grooming material
Use on unsuitable materials may damage the blade edges, alignment, teeth, tension, tips, or cutting performance.
Issues caused by improper handling, unsuitable materials, misuse, accidental damage, unauthorized adjustment, sharpening, repair, disassembly, or use outside the product’s intended purpose are not considered manufacturing defects and are not eligible for a refund, replacement, exchange, or reimbursement, except where otherwise required by applicable law.
Eligibility for Returns
Return requests must be submitted within 30 days of delivery unless a longer period is required by applicable law.
To qualify for a voluntary return, the item must be:
- Unused and in its original condition
- Returned with all tags, protective covers, accessories, gifts, and original packaging
- Free from signs of use, wear, damage, alteration, pet hair, dirt, oil, grooming residue, water, or other contamination
- Approved for return by our customer support team before being shipped back
- Returned in accordance with the instructions and to the address provided by our customer support team
All returned items are inspected upon arrival. If an item does not meet these conditions, the return may be rejected, or the refund may be reduced where permitted by applicable law.
These voluntary return conditions do not limit any separate rights you may have if an item is verified as faulty, damaged on arrival, incorrectly shipped, or otherwise covered by applicable consumer protection laws.
Grooming Shears & Hygiene Policy
Our grooming shears are professional tools designed for direct use on animals. For hygiene, product safety, and cross-contamination reasons, shears that have been used on animals, exposed to pet hair, or contaminated may no longer be suitable for resale.
Except where the item is verified as defective, damaged on arrival, incorrectly shipped, or where otherwise required by applicable law, grooming shears are not eligible for a voluntary return, refund, or exchange if:
- The shears have been used or tested on an animal
- The shears have come into contact with pet hair, skin, grooming products, water, oil, dirt, or other residue
- The shears show signs of use, wear, contamination, damage, or alteration
- The item has been handled beyond what is reasonably necessary to inspect its appearance, characteristics, and basic operation
- The original packaging, tags, protective covers, accessories, gifts, or included items are missing or damaged
- The shears have been dropped, forcibly opened or closed, used after catching or abnormal resistance appeared, sharpened, disassembled, repaired, bent, filed, ground, altered, misused, or subjected to excessive or unauthorized tension adjustment
- The issue or resulting damage was caused or worsened by improper handling, continued use after resistance appeared, improper storage or cleaning, excessive or unauthorized adjustment, forced operation, attempted repair, or use outside the product’s intended purpose
Testing or diagnostic steps specifically requested by our customer support team will not, by themselves, invalidate a claim, provided the instructions are followed carefully and the shears are not forced, damaged, altered, disassembled, or misused.
Change-of-Mind and Product Selection Returns
Except where otherwise required by applicable law, used or contaminated grooming shears cannot be returned because of:
- Personal preference
- A change of mind
- Size or weight preference
- Cutting-feel preference
- Grip or handle-style preference
- Hand-fit preference
- Breed or coat suitability
- Choosing the wrong model, size, type, handedness, or product variant
If you are unsure which shears are suitable for your needs, please contact us before placing your order. Our team will be happy to help you select an appropriate product.
Where applicable law provides a statutory right to cancel an online purchase, that right will continue to apply. The customer may be responsible for any reduction in value caused by handling or use beyond what is reasonably necessary to inspect the product, as permitted by applicable law.
Non-Refundable Items
The following items are not eligible for a voluntary return or refund unless they are verified as damaged on arrival, defective, incorrectly shipped, or a return or remedy is required by applicable law:
- Used or contaminated grooming shears and grooming tools
- Items that have been altered, damaged, misused, or are no longer suitable for resale
- Items damaged through forced operation, improper handling, continued use after resistance appeared, improper cleaning, improper storage, adjustment, attempted repair, or accidental damage
- Products returned without their original packaging, tags, protective covers, accessories, gifts, or included items
- Personalized or custom-made products
- Final-sale or clearance items, subject to applicable law
- Returns sent without prior approval
- Returns sent to an unauthorized or incorrect address
Promotional or discounted products remain covered by any applicable legal rights relating to faulty, damaged, incorrectly described, or incorrectly shipped goods.
How to Initiate a Return
To request a return, contact our customer support team at email@elitetrimgrooming.com within 30 days of delivery, unless a longer period is required by applicable law.
Please include:
- Your order number
- The item you would like to return
- The reason for the return
- Confirmation of whether the item has been opened or used
- Photos or videos if the item is reported as damaged, defective, or incorrect
Do not send any item back before receiving approval and return instructions from our customer support team.
Sending a return request does not automatically mean the return has been approved. Returns sent without prior approval may be delayed, rejected, or unable to be processed, subject to applicable law.
Return Address
Do not send returns to the address shown on your parcel, shipping label, invoice, website footer, or previous correspondence unless our customer support team has specifically confirmed that address for your return.
Our return address may vary depending on:
- The customer’s country
- The product type
- The reason for the return
- The return-processing center available at the time
Once a return request is approved, our customer support team will provide the correct return address and return instructions by email.
Returns sent to an incorrect or unauthorized address may be delayed, rejected, lost, or unable to be processed.
Return Shipping & Label Policy
Return shipping costs are the customer’s responsibility for voluntary or change-of-mind returns unless otherwise required by applicable law.
We do not provide prepaid return labels unless:
- The item is verified or accepted as defective
- The item was damaged on arrival
- The wrong item was shipped
- Our customer support team has agreed to provide a label
- Applicable law requires us to cover the return cost
For claims requiring further assessment, we may need to review the requested evidence before determining responsibility for return shipping.
If we confirm that the item was defective, damaged on arrival, or incorrectly shipped, we will provide an appropriate return solution, which may include a prepaid label or reimbursement of reasonable tracked return-shipping costs, depending on the customer’s location and applicable law.
Customers arranging their own return must use a reliable tracked shipping method and retain the receipt and tracking number until the return has been received and processed.
EliteTrim Grooming is not responsible for return packages that are lost, delayed, damaged, refused, or delivered to the wrong address because the customer did not follow the provided return instructions or because of customer or carrier error, except where otherwise required by applicable law.
Return Inspection
All returned products are inspected after arrival.
The inspection may include:
- Confirmation that the returned product matches the order and approved return
- Comparison with pre-dispatch inspection records and photographs
- Examination of blade edges, teeth, tips, alignment, tension, screw, handles, and overall condition
- Checks for pet hair, dirt, oil, water, grooming residue, or other contamination
- Checks for wear, damage, impact marks, tool marks, adjustment, sharpening, repair, or alteration
- Operational and cutting-performance checks where appropriate
Receiving a returned item does not automatically mean that a refund, replacement, or exchange has been approved.
If the inspection shows that the item does not meet the approved return conditions, or that the reported problem resulted from post-delivery damage, forced operation, misuse, unauthorized adjustment, accidental damage, alteration, or attempted repair, the requested remedy may be rejected to the extent permitted by applicable law.
Refund Process
Once an approved return is received, our team will inspect the item.
If the return and refund are approved, the refund will be issued to the original payment method within 3–5 business days after the inspection is completed, or within any earlier period required by applicable law.
Your bank, card issuer, payment provider, or payment platform may require additional time to post the refund to your account. These external processing times are outside our control.
Original shipping charges are refundable only when:
- The item was defective
- The item was damaged on arrival
- The wrong item was shipped
- Applicable law requires the original standard delivery charge to be refunded
Additional charges for expedited, express, or upgraded delivery may not be refundable beyond the cost of standard delivery unless the expedited service was not provided or applicable law requires otherwise.
Refunds will only be issued to the original payment method unless another method is expressly agreed or required by applicable law.
Exchanges
Exchanges are subject to approval and product availability.
Customers may be required to return the original item before an exchange is processed.
For hygiene and product-safety reasons, used or contaminated grooming shears cannot be exchanged because of personal preference, wrong size, wrong model, wrong handedness, coat suitability, cutting feel, or change of mind, except where otherwise required by applicable law.
If an exchange is approved for a non-defective item, the customer may be responsible for return shipping and the cost of shipping the replacement item.
Please contact us before returning anything to confirm whether an exchange is available.
Free Gifts, Sets & Bundles
If an order included a free gift, the gift must be returned unused and in its original condition together with the main item when the entire qualifying purchase is returned.
If the free gift is not returned, its disclosed or reasonable value may be deducted from the refund where permitted by applicable law.
For sets and bundle purchases:
- All included items must be returned to qualify for a full bundle refund
- Returned items must meet the applicable return conditions
- If only part of a set or bundle is returned and a partial return is approved, the refund may be recalculated based on the value of the items kept and the promotional terms of the original purchase
- Any discount dependent on purchasing multiple items may be removed or recalculated when part of the qualifying order is returned
International Returns
We accept international return requests subject to this policy and applicable law.
International customers must contact us before returning an order so we can provide the appropriate return address, customs instructions, and required documentation.
For voluntary or change-of-mind returns, international customers are responsible for:
- Return shipping costs
- Tracking and insurance
- Customs documentation
- Duties, taxes, brokerage fees, and other return-related charges
These costs will be covered by EliteTrim Grooming only when we agree to do so, when the item is verified as defective, damaged on arrival, or incorrectly shipped, or when required by applicable law.
Customers must accurately declare returned goods as returned merchandise where appropriate. EliteTrim Grooming is not responsible for delays, charges, refusal, loss, or disposal caused by incorrect customs declarations or failure to follow the provided return instructions.
Statutory Consumer Rights
This policy is intended to describe EliteTrim Grooming’s voluntary return procedures and the process used to assess product-related claims.
Nothing in this policy excludes, restricts, or replaces any non-excludable rights or remedies available under applicable consumer protection laws.
If the law applicable to your purchase provides additional rights—including cancellation rights for online purchases or remedies for faulty, damaged, incorrectly described, or incorrectly supplied goods—those rights will continue to apply.
Where any provision of this policy conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will take priority.
Additional Notes
This policy applies only to purchases made directly through the official EliteTrim Grooming website.
Products purchased through another retailer, marketplace, distributor, or third-party seller must be returned through the original place of purchase and are subject to that seller’s policies and applicable law.
EliteTrim Grooming reserves the right to reject fraudulent, abusive, altered, incomplete, or unsupported claims and returns that do not meet the conditions of this policy, to the extent permitted by applicable law.
EliteTrim Grooming reserves the right to update this policy at any time. Changes will take effect upon publication and will not reduce any mandatory legal rights that already apply to an earlier purchase.
For questions, return requests, or assistance, please contact: