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Last Updated: June 4th, 2026
Thank you for shopping with EliteTrim Grooming. We are committed to delivering your order safely and efficiently. Please read our shipping policy carefully before placing your order.
Shipping Costs
We currently offer the following shipping options:
- Free Standard Shipping: Orders with a subtotal of $99 USD or more, or the equivalent in your local currency, qualify for free standard shipping.
- Standard Shipping: Orders below $99 USD, or the equivalent in your local currency, are charged a standard shipping fee of $5.99 USD.
Shipping fees are calculated and displayed at checkout before payment.
From time to time, we may offer promotional shipping rates or free shipping campaigns. Any applicable shipping promotion will be shown automatically at checkout.
Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.
During peak seasons, promotional periods, product launches, or temporary stock changes, processing may take slightly longer. If there is any significant delay with your order, our customer support team will contact you as soon as possible.
Please note that order processing time is separate from shipping transit time.
Estimated Delivery Times
Estimated delivery times vary depending on your destination country, customs processing, carrier handling, and local delivery conditions.
Typical estimated delivery times after dispatch are:
- United States & Canada: 5–10 business days
- United Kingdom: 5–10 business days
- Australia & New Zealand: 5–10 business days
- European Union: 5–12 business days
- Other international destinations: 7–14 business days
These delivery times are estimates only and are not guaranteed. Delays may occur due to customs clearance, carrier processing, weather conditions, holidays, remote delivery areas, peak season volume, or other circumstances outside our control.
Tracking Information
Once your order has been officially dispatched, you will receive a shipping confirmation email with tracking information.
In many cases, the tracking number provided may be linked to the local delivery carrier in your destination country. Tracking updates may be limited during the international transit stage. Once the parcel arrives in the destination country and is handed over to the local courier or postal service, tracking information usually becomes more detailed and easier to follow.
If your tracking has not updated for several days, this does not always mean the parcel is lost. In many cases, the package may still be moving through international transit, customs clearance, or carrier handover.
If you need help checking your tracking status, please contact us at email@elitetrimgrooming.com with your order number.
Local Delivery Partners
We work with international logistics partners and local delivery carriers to complete deliveries.
Depending on your destination country, final delivery may be handled by local postal or courier partners such as DHL, Royal Mail, USPS, Canada Post, Australia Post, PostNL, La Poste, Swiss Post, or other regional carriers.
The specific delivery carrier may vary depending on the shipping route and service available at the time of dispatch.
International Shipping & Customs Clearance
We ship to many international destinations.
For most international orders, our logistics partners assist with the standard customs clearance process. In most cases, customers do not need to separately arrange customs clearance or pay additional customs duties upon delivery.
However, customs processing may still vary depending on the destination country, local regulations, inspection requirements, carrier procedures, or other factors outside our control. Customs checks may occasionally cause delivery delays.
EliteTrim Grooming is not responsible for delays caused by customs inspections, local import procedures, incorrect or incomplete shipping information, local carrier handling, or circumstances outside our control.
If additional information is required by the carrier or customs authority, our team may contact you for assistance. Please respond as soon as possible to avoid further delivery delays.
If a package is refused, unclaimed, or returned due to incorrect address information, failed delivery attempts, refusal to accept the package, or failure to provide required delivery information, any refund or reshipment may be reduced by the original shipping cost, return shipping cost, and any related carrier or handling fees.
Address Accuracy
Please ensure that your shipping address, email address, and phone number are correct before placing your order.
EliteTrim Grooming is not responsible for delivery delays, failed deliveries, or lost packages caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If you notice an error in your shipping address, please contact us immediately at email@elitetrimgrooming.com. We will do our best to assist, but we cannot guarantee that changes can be made after an order has been processed or dispatched.
Delayed Packages
While we work with reliable logistics partners, delivery delays may sometimes occur due to customs, carrier processing, public holidays, weather, peak season volume, or other factors outside our control.
If your package appears delayed, please contact us at email@elitetrimgrooming.com with your order number. Our team will help check the tracking status and assist where possible.
Lost, Damaged, or Missing Packages
If your package is lost, arrives damaged, or appears to be missing, please contact us at email@elitetrimgrooming.com as soon as possible.
Please include:
- Your order number
- Your tracking number
- Photos of the package and item, if damaged
- A brief description of the issue
For damaged packages, please keep the original packaging and item until our team has reviewed the case.
If the carrier confirms that a package was lost in transit, or if the package cannot be located after a reasonable carrier investigation, we will review the case and may offer an appropriate solution, such as a replacement, reshipment, store credit, or refund where applicable.
If tracking shows that a package has been delivered but you have not received it, please first check the shipping address, mailbox, reception area, parcel locker, safe place, neighbors, household members, building management, or local delivery office.
Where available, we may review the carrier’s delivery confirmation, proof of delivery, GPS scan, delivery photo, signature record, safe-place instruction, and carrier investigation result.
If the carrier confirms successful delivery to the correct address, nominated recipient, parcel locker, reception area, or customer-authorized safe place, the order may not be eligible for a refund or replacement.
In such cases, we may provide the available delivery evidence so you can further check with your local courier, building management, household members, or local authorities where appropriate. If the package appears to have been stolen after delivery, we may request a police report, theft report, or written non-receipt statement to support further investigation.
If the package cannot be located after investigation and the carrier cannot provide sufficient delivery proof, we will review the case and may offer an appropriate solution.
Failed Delivery, Returned Packages & Reshipment
If a package cannot be delivered due to an incorrect address, incomplete address, failed delivery attempt, refusal, failure to provide required delivery information, or failure to collect the package from the local carrier, the package may be returned to one of our overseas return or processing warehouses.
If the package is returned and eligible for reshipment, our customer support team may contact you by email to confirm your shipping address.
Please respond within 5 days of our email. Due to warehouse storage limits and carrier handling timelines, we may not be able to hold returned packages for an extended period. If we do not receive a response within this timeframe, reshipment may no longer be available.
Any reshipment request may be reviewed case by case. Additional shipping fees may apply if the failed delivery was caused by incorrect address information, refusal, failure to collect the package, failure to provide required delivery information, or other customer-related reasons.
Refused or Unclaimed Packages
If a package is refused, unclaimed, or returned to us due to customer-related reasons, EliteTrim Grooming is not responsible for the failed delivery.
Any refund or reshipment will be reviewed case by case and may be reduced by the original shipping cost, return shipping cost, and any related carrier or handling fees.
Split Shipments
In some cases, your order may be shipped in separate packages due to product availability, warehouse location, or logistics arrangements.
If your order is split into multiple shipments, you may receive more than one tracking number. No additional shipping fee will be charged for split shipments arranged by EliteTrim Grooming.
Policy Updates
EliteTrim Grooming reserves the right to update this shipping policy at any time. Changes will take effect immediately upon publication on this page.
Contact Us
For shipping-related questions or assistance, please contact us at:
Email: email@elitetrimgrooming.com
Our customer support team will be happy to assist you.