Shipping & Delivery
We offer worldwide flat-rate shipping for $5.99 USD. The shipping fee will be converted into your local currency at checkout where applicable.
- Free Shipping: Available on orders of $99 USD or more.
- Tracking Included: A tracking number and tracking link will be emailed to you after your order has been dispatched.
- Taxes & Duties Included: All applicable import duties and taxes are included in the product price, so no additional payment is normally required upon delivery.
All orders require 1–3 business days for final quality checks and order processing before shipment. Weekends and public holidays are not included.
The estimated delivery times below begin after your order has been dispatched:
North America
- United States: 7–11 business days
- Canada: 6–8 business days
- Mexico: 10–14 business days
United Kingdom & Europe
- United Kingdom: 5–9 business days
- Germany: 7–9 business days
- Italy: 8–12 business days
- Spain: 5–7 business days
- Netherlands: 6–8 business days
- Belgium: 8–12 business days
- Ireland: 9–13 business days
- Sweden: 8–11 business days
- Finland: 7–9 business days
- Denmark: 8–11 business days
- Austria: 9–12 business days
- Poland: 6–9 business days
- Czechia: 8–12 business days
- Switzerland: 7–12 business days
Asia-Pacific
- Australia: 7–11 business days
- Singapore: 4–6 business days
Delivery times are estimates and may occasionally be affected by customs processing, public holidays, severe weather, carrier delays, or delivery to remote areas.
For an estimated delivery time to a destination not listed above, please contact email@elitetrimgrooming.com.
Yes. EliteTrim Grooming ships internationally to the following destinations:
Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Mexico, the Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, the United Arab Emirates, the United Kingdom, and the United States.
Most EliteTrim orders are shipped directly from Japan. Depending on the destination and product availability, some orders may be fulfilled from one of our regional facilities.
All applicable import duties and taxes are included in the product price, so no additional payment is normally required upon delivery.
Yes. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link.
Please note that the tracking number provided is usually issued by the final-mile carrier in your destination country. International transit and customs updates may not appear on that tracking page, so it is normal for the tracking information to remain unchanged for several days.
Tracking normally becomes more active once the parcel reaches the local delivery network. A delay in tracking updates does not necessarily mean that the shipment has stopped moving.
If you have not received your shipping confirmation, please check your spam or junk folder and confirm that the email address entered at checkout was correct.
For assistance with a shipment, contact us at email@elitetrimgrooming.com and include your order number.
If your package appears to be lost in transit, or if it arrives damaged, please contact us at email@elitetrimgrooming.com as soon as possible.
For a damaged delivery, please contact us within 14 days of delivery and include your order number, clear photos of the outer packaging and shipping label, and photos showing the affected item. Please keep all original packaging while the case is being reviewed.
For a shipment that may be lost, please include your order number and tracking details. Our team will review the shipment status and, where necessary, open an investigation with the carrier.
Once the case has been assessed, we will provide the appropriate resolution, which may include a replacement or refund.
Returns & Refunds
Return requests can be submitted within 30 days of delivery.
For voluntary returns, items generally need to be unused, in their original condition, and returned with the original packaging and included accessories. Eligibility may vary depending on the product, its condition, the reason for the return, and applicable consumer protection laws.
If you believe there is an issue with your order or product, please contact our Customer Care team. We may ask for photos, videos, or other information so we can review the circumstances and determine the appropriate next steps. For grooming shears, we also keep a final inspection record for each pair before dispatch, which can be reviewed alongside the information you provide.
Once the details have been reviewed, our team will advise you on the appropriate next steps based on the circumstances.
For full details, eligibility requirements, exclusions, and return information, please see our Refund & Return Policy.
Please email us at email@elitetrimgrooming.com with your order number and a brief description of your request.
If your request relates to a product issue, our Customer Care team may ask for photos, a short video, or other relevant information to help review the circumstances. For grooming shears, we also keep a final inspection record for each pair before dispatch, which may be reviewed alongside the information provided.
Our team will review the details and advise you on the appropriate next steps. If a return is appropriate, the relevant return instructions will be provided directly to you.
Once an approved return is received, the item will be inspected and any applicable refund, exchange, or other resolution will be processed in accordance with our Refund & Return Policy.
After an approved return has been received and inspected, any applicable refund is typically issued within 3–5 business days.
Once the refund has been issued, your bank or payment provider may require additional time for the funds to appear in your account. Processing times vary depending on the payment method and financial institution.
Return shipping arrangements depend on the reason for the return and the circumstances of the request.
Please contact our Customer Care team at email@elitetrimgrooming.com before arranging a return. Our team will review the details and advise you on the appropriate return arrangements, including any applicable shipping costs.
For more information, please see our Refund & Return Policy.
If you believe you received an incorrect item, please contact us at email@elitetrimgrooming.com with your order number and clear photos of the item received.
Our Customer Care team will compare the information with your order and dispatch records and advise you on the appropriate next steps. If a shipping error is confirmed, we will arrange an appropriate resolution at no additional cost to you.
General Questions
No, you don’t need to. You can make purchases and check out as a guest everytime.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
We accept payments via Paypal, Shop Pay, and all major credit and debit cards such as Mastercard, VISA and American Express.
Yes! Cancellations must be requested within 24 hours of purchase. Here's how:
- Reply to your order confirmation email (subject line: "Cancel [Order#12345]")
OR - Email elitetrimgrooming@gmail.com with your order number (from the confirmation email).
Key Details:
✓ We confirm cancellations within 2 hours on weekdays 9AM-5PM.
✓ After 24 hours? We’re already processing your order! Contact us if issues arise.
✓ Shipped items can’t be canceled but are eligible for returns.
Applying your discount is easy!
- Add items to your cart.
- On the Checkout page, look for the box labeled "Discount Code" or "Promo Code" near the payment section.
- Enter your code and click "Apply".
- Your total will update instantly if the code is valid.
Troubleshooting Tips:
✓ Double-check spelling and spacing.
✓ Ensure the code hasn’t expired.
✓ Contact us at elitetrimgrooming@gmail.com if issues persist.
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received.
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.