Orders & Payment
We accept PayPal, Shop Pay, and major credit and debit cards, including Visa, Mastercard, and American Express.
Additional payment options may be available depending on your country and device. All payment methods available for your order will be displayed at checkout before you complete your purchase.
Prices may be displayed in your local currency based on your location. The currency and final amount shown at checkout are the currency and amount charged by EliteTrim Grooming.
Your bank, card issuer, or payment provider may apply its own currency conversion rate or international transaction fee. These charges are determined by the payment provider and are not collected by EliteTrim Grooming.
Enter your discount code in the designated discount or promo code field during checkout, then select “Apply.” Please confirm that the discount appears in your order total before completing payment.
If the code does not apply, check that it has been entered correctly and that the promotion is still valid. Some codes may be limited to specific products, customers, order values, or usage periods, and some promotions cannot be combined.
Discount codes should be applied before the order is completed. If you need assistance, contact email@elitetrimgrooming.com before completing checkout.
After completing checkout, you will receive an order confirmation email at the email address entered during checkout. This email will include your order number and order details.
An order confirmation means that we have received your order. A separate shipping confirmation email containing your tracking information will be sent after the order has been dispatched.
If you cannot find your order confirmation, please check your spam or junk folder and confirm that the email address entered at checkout was correct. If you still need assistance, contact email@elitetrimgrooming.com with your full name, shipping address, and approximate purchase date.
Please contact us as soon as possible if you need to change a product, selected option, recipient name, or shipping address.
Email email@elitetrimgrooming.com with your order number and the exact change you would like to request. We will confirm whether the change can still be made based on the current status of the order.
Changes cannot be guaranteed once an order has entered processing and can no longer be made after the parcel has been transferred to the shipping carrier. Please review the selected products, handedness, recipient information, and full shipping address carefully before completing your order.
Cancellation requests must be submitted within 24 hours of purchase. Please email email@elitetrimgrooming.com with your order number and cancellation request as soon as possible.
Submitting a request within 24 hours does not automatically confirm the cancellation. We will review the current status of the order and let you know whether it can still be cancelled.
Once an order has been transferred to the shipping carrier, it can no longer be cancelled. If you wish to request a return after delivery, please contact us for an assessment and review our Refund Policy.
配送とお届け
すべてのご注文に対して、サイズや配送先に関係なく、一律8.99米ドルの送料を提供しています。安心してご利用いただける理由は以下の通りです：
- 完全追跡可能：すべての荷物にリアルタイム追跡が付いています。
- 破損や紛失の補償：ご注文が紛失または破損した場合、追加費用なしで再発送いたします。
- 通貨換算：米国外のお客様は、チェックアウト時に8.99ドルの料金が自動的に現地通貨に換算されます。
99ドル以上のご購入で？ 即座に送料無料をお楽しみいただけます！
はい！私たちは28か国に世界中へ発送しています。
オーストラリア、オーストリア、ベルギー、カナダ、チェコ、デンマーク、フィンランド、フランス、ドイツ、香港特別行政区、アイルランド、イスラエル、イタリア、日本、マレーシア、オランダ、ニュージーランド、ノルウェー、ポーランド、ポルトガル、シンガポール、韓国、スペイン、スウェーデン、スイス、アラブ首長国連邦、イギリス、アメリカ合衆国。
すべてのご注文は、1～3営業日以内（週末および祝日を除く）にお支払い確認後に処理されます。EST午後12時以降のご注文は、翌営業日に処理されます。
信頼できる運送業者（例：USPS、FedEx、DHL）と提携し、確実な配送を保証しています。推定配送時間は以下の通りです：
- アメリカ合衆国およびカナダ：6～12営業日
- イギリス：4～10営業日
- オーストラリアおよびニュージーランド：4～10営業日
- 国際配送：7～14営業日
*配送時間は目安であり保証されるものではありません。税関、天候、運送業者の問題による遅延が発生する場合があります。*
はい！ご注文が発送されると、追跡番号をメールでお知らせします。荷物を追跡する方法は3つあります：
- こちらを訪問：www.17track.net に追跡番号を入力してリアルタイムの更新情報を確認してください。
- メールを確認：発送確認メール内の追跡リンクをクリックしてください。
- お手伝いが必要ですか？ elitetrimgrooming@gmail.com までご連絡ください。喜んでサポートいたします！
The tracking number provided in your shipping confirmation is usually issued by the final-mile carrier in your destination country.
While your parcel is in international transit or being processed through customs, the local carrier may not yet have received it. During this stage, the tracking page may show only “Label Created,” display no information, or remain unchanged for several days.
Tracking normally becomes more active once the parcel reaches the local delivery network. A temporary lack of updates does not necessarily mean that the parcel has stopped moving or is lost.
Please allow the estimated delivery time for your destination. If the delivery window has passed without an update, contact email@elitetrimgrooming.com with your order number so our team can review the shipment status.
ご安心ください！もしお荷物が輸送中に紛失したり、破損して到着した場合は、14日以内にご注文番号と問題の写真を添えてelitetrimgrooming@gmail.comまでご連絡ください。商品を再発送するか、全額返金いたします — 煩わしさはありません。
Shear Care & Troubleshooting
If your toothed shears catch, become difficult to close, or remain stuck open, stop using them and do not force the blades closed. Repeated pressure may damage the teeth or cutting edge.
Toothed shears—especially curved thinners, chunkers, blenders, fluffers, and erasers—require very precise alignment between the teeth and cutting blade. Because of their curvature, tooth structure, and close working tolerance, they can be more sensitive to blade tension, trapped hair or debris, insufficient lubrication, opening the blades too widely, or sideways pressure from the thumb.
This can occasionally happen with a new pair or during the first few uses. In many cases, the blades can be released safely without sharpening or repair. Please follow our step-by-step guide before making further adjustments:
Why Toothed Grooming Shears Get Stuck Open — Causes, Fixes, and Prevention
If the shears repeatedly catch at the same point, make an unusual scraping sound, have been dropped, or show a bent, chipped, or damaged tooth, stop using them and contact us before attempting further adjustments.
Hair folding or being pushed between the blades does not always mean that the cutting edge is dull. It may be caused by loose blade tension, excess hair or residue between the blades, an unsuitable cutting angle, taking too large a section, or working on coat that is damp, tangled, or not fully brushed through.
Before testing again:
- Make sure the coat is clean, dry, and completely free of tangles.
- Remove any trapped hair or residue from the blades and teeth.
- Check that the tension screw has not become loose.
- Work with a smaller section of coat and avoid pushing the shears through resistance.
- Do not test the shears on paper, cardboard, fabric, or other non-grooming materials.
If the issue continues, stop using the shears and contact us with a short video showing the cutting issue on a small section of clean, fully brushed coat.
If the blades feel loose or the hair folds between them, the tension may need a small adjustment. Turn the tension adjuster slightly clockwise to tighten it, making only a very small adjustment at a time.
After each adjustment, open and close the shears slowly without forcing them. The movement should feel smooth and controlled—not loose, excessively tight, or difficult to close.
Do not remove the screw, separate the tension assembly, or make a large adjustment at once. If resistance increases, the blades begin to catch, or you are unsure whether the tension is correct, stop and contact us before continuing.
After each grooming session:
- Remove loose hair from the blades, teeth, and pivot area using a soft cloth or suitable cleaning brush.
- Wipe the shears clean and make sure they are completely dry.
- Apply one small drop of shear oil near the pivot point.
- Open and close the blades slowly several times to distribute the oil.
- Wipe away any excess oil before the next use.
If disinfecting the shears, use a product suitable for professional grooming tools and follow its instructions carefully. Do not soak the shears or expose them to bleach, harsh chemicals, or prolonged moisture.
Store the shears closed in their protective case, away from humidity and other metal tools. Avoid dropping them or allowing the blade edges and teeth to strike hard surfaces.
返品・返金
30日間の簡単返品ポリシーを提供しています。ご購入にご満足いただけない場合は、商品を元の状態で返品いただければ、全額返金または交換いたします。
注意：返品の送料は、商品に欠陥や損傷がある場合を除き、お客様のご負担となります。
返品または交換を始めるには：
- elitetrimgrooming@gmail.com に注文番号と返品理由を記載してメールを送ってください。
- 返品承認フォームと手順をお送りします。
- 商品をしっかりと梱包し、当店に返送してください。
返品商品を受け取り次第、3～5営業日以内に返金または交換の手続きを行います。
If the product or selected option you received does not match the details shown in your order confirmation, please stop using the item and contact email@elitetrimgrooming.com as soon as possible.
Please include:
- Your order number
- Clear photographs of both sides of the item
- Photographs of the complete packaging and accessories
- A clear photograph of the shipping label
Please retain all original packaging while the case is being reviewed. Our team will compare the information provided with the order and dispatch records and confirm the appropriate next step.
Do not send the item back before the review has been completed and return instructions have been provided.
Please review the size, model, color, tooth configuration, and handedness carefully before completing your order. These details are also shown in your order confirmation email.
If you notice an incorrect selection before shipment, contact email@elitetrimgrooming.com immediately. We will check whether the order can still be updated, but changes cannot be guaranteed once processing has begun.
We do not offer direct exchanges for items that were selected incorrectly. If the order has already been shipped or delivered, you may submit a return request within 30 days of delivery.
To be eligible for review, the item must remain unused and in its original condition, with all covers, accessories, and packaging included. It must be free from pet hair, oil, dirt, residue, or other signs of use.
Approved returns must be arranged and shipped by the customer at their own cost to our designated return center in Japan. The return address and instructions will be provided only after the request has been reviewed and approved.
Once the returned item has been received and inspected, an eligible refund will be processed. The preferred size, model, or handedness can then be purchased as a new order.
Full Refund Policy:
返品の送料は、お客様のご負担となります。ただし、商品が不良品、破損、または誤配送の場合は、この限りではありません。その場合は、着払いの返品ラベルを提供いたします。
返品を受け取ってから3～5営業日以内に返金処理を行います。銀行や支払い方法によっては、返金が口座に反映されるまでにさらに5～10営業日かかる場合があります。